Terms & Conditions

'Our aim to is to give you an exceptional customer service'

 
Our guarantee to you
You are at the centre of everything we do. To produce the finest hand-made chocolates that are enjoyed by everyone who buys them. Whether they are bought to give as a gift or a gift to yourself if you're not completely happy then get in touch. We can only improve by knowing your opinion and listening to your comments. 

We aim to respond to any messages within 24 hours. Please get in touch.

Dispatch timings
Our hand-made chocolates are freshly made and packed to order. We aim to dispatch within 2 working days of receipt of your order. If you're short of time, then give us a call. We might be able to help, you ever know?
We dispatch Monday to Friday (except bank holidays)

There is a signature required for deliveries
We use Royal Mail UK signed for 2nd Class delivery at the check-out.
If you would like next day delivery then email or call and we can quote you for this service on a individual basis

ALL PRODUCTS MAY CONTAIN NUT TRACES & CONTAIN ALLERGENS

If for any reason there is a problem with an order that has been received by Loco About Cocoa you will be contacted prior to dispatch.  Payment is taken at the time of order.

When offering promotions there will separate T&Cs

If you receive a product from us that has been damaged whilst in transit please contact us immediately. We will ask for the packaging so please keep hold of it.

Our Terms and Conditions do not affect your statutory rights.